Students who have symptoms of COVID-19 can call or email Health Services to set up an appointment with a nurse. Health Services nurses will assess your symptoms and provide testing and treatment as clinically indicated. This may include testing for illnesses such as COVID-19, influenza, strep, and mono etc. While you are sick, you should wear your mask, limit your contacts, practice social distancing and good hand hygiene. Avoid spending time around others and remain in your room as much as possible.

If you test positive for COVID-19, take the following steps:

• If it was an at-home test, email healthservices@bates.edu with documentation of your positive test.
  • If the test was an at-home test, please include (1) a photo of the test, (2) the type of test, (3) the date and time of your test.
• Email diningfood@groups.bates.edu and let them know you need grab and go meals. Do not eat meals in Commons, instead follow instructions provided by Dining Services.

Note: If you email after business hours, Bates Health Services will contact you with further information on the next business day – you will not receive any additional information if you test positive for COVID-19 after hours or on weekends until business hours.  Please be patient and review the recommendations below.

You can read more about the information you will receive when Bates Health Services opens below.

Students who test positive for COVID-19 will remain in their existing room assignment and adhere to guidance provided by Bates Health Services. It is important to note, students will be directed to stay in their existing room assignment even if they live in a multiple-occupancy room with roommates.

Students can access medical care at Bates Health Services. Telehealth appointments can be made by calling 207-786-6199. BHS is open Monday through Friday from 9:00 a.m. to 5:00 p.m. Outside of business hours, students can contact the CMMC provider on call by calling BHS at 207-786-6199 and following the voicemail prompts.

For more urgent medical needs, students can access medical care at the CMMC Emergency Department at 300 Main Street in Lewiston or a local urgent care facility.

More information about accessing care when Health Services is closed can be found here.

Students can reach out to Health Services at healthservices@bates.edu for non-emergency health care questions and questions about navigating resources on campus, including resources to support them academically while recovering from illness. 

All students who have tested positive for COVID-19 will have access to Grab and Go meals from Commons.

For any questions or support needs, students can reach out to Associate Director of Health Services for Student Support, Brenna Callahan, by emailing healthservices@bates.edu.

Students who report a positive COVID-19 test result to Health Services will receive this information.

Housing: You will remain in your current housing assignment.

Masking Recommendation: Bates Health Services recommends masking in all indoor locations while you have a fever or have respiratory symptoms. Health Services recommends continuing this for 5 days after your symptoms have improved overall, and if a fever was present, it has been gone for 24 hours without use of a fever-reducing medication. Please note, you do not need to wear a mask while sleeping.

Contacts and Movement about Campus: Do your best to limit campus contacts while you are experiencing respiratory symptoms or a fever.

Dining: You will receive an email from Dining Services providing you access to Grab and Go meals while you are ill. You will be required to access Grab and Go meals from Commons for 5 days after your positive test, then will be able to access Grab and Go meals for an additional 5 days if needed.

Classes: A BatesReach flag will be raised on your behalf to inform your faculty and advisors that you are ill and may need support in navigating your classes. You should be in direct communication with your professors to make arrangements. You can reach out to Brenna for support in navigating your academic needs if you require. 

Returning to Normal Activities: Bates Health Services recommends returning to normal activities when, for at least 24 hours, your symptoms are improving overall, and if a fever was present, it has been gone for 24 hours without use of a fever-reducing medication.

Support: Please reach out to Brenna Callahan if you have any questions or need support.  You can reach her by emailing healthservices@bates.edu.

Notice Your Symptoms

 If you experience increased symptoms, including:

• Trouble breathing
• Persistent pain or pressure in the chest
• New confusion
• Inability to wake or stay awake
• Bluish lips or face

Seek Access to Medical Care Immediately:

Call BHS at 207-786-6199 to speak with a nurse.

Outside of business hours, students can contact the CMMC provider on call by calling BHS at 207-786-6199 and following the voicemail prompts.

For more urgent medical needs, students can access medical care at the CMMC Emergency Department at 300 Main Street in Lewiston or a local urgent care facility.

For non-urgent medical questions or needs, all students can email Bates Health Services at healthservices@bates.edu.

In the case of an emergency, call (207) 786-6111 or (207) 786-6254 – this will connect you to Campus Safety.